Privacy Policy

We may collect the following personal data:

• Internet Protocol (IP) addresses used to facilitate information exchange over the internet.
• Personal information such as your name, address, phone number, and email address when you make an enquiry, request more information, or order services.
• Your organisation, service interests, project details, budget range, and marketing preferences when you submit a contact form.
• Your answers, scores, and recommendations when you complete the Digital Marketing Assessment Tool.

Cookies are small data files stored on your device when you visit our website. We use cookies to enhance your experience and improve our services. These may include:

Strictly necessary cookies

These cookies are essential for the website’s functionality, such as setting your privacy preferences or enabling forms.

Performance cookies

These cookies help us analyse website traffic and user behaviour to improve performance. Data collected for these purposes is aggregated and anonymous.

We use your personal data to:

• Provide information, services, or resources you have requested.
• Store and manage contact enquiries and assessment submissions so we can respond, provide relevant recommendations, and maintain appropriate business records.
• Send monthly marketing resources when you have actively opted in. Marketing consent is optional and is not required to submit an enquiry or view assessment results.
• Conduct research into visitor demographics, interests, and behaviour so we can improve our services. This research is conducted on an aggregated and anonymous basis.
• Support the secure and efficient use of our website.

Your data may be stored and processed on servers located worldwide to fulfil these purposes.

We may share your personal data with:

• Employees or partners who need the information to provide services.
• Third-party service providers supporting data processing, payment handling, or other business operations.

Some data recipients may be located outside the European Economic Area (EEA). We take steps to help ensure that your data is treated securely and in compliance with applicable laws.

Except as described above, we do not disclose your personal data unless required by law or necessary to protect our business operations.

We send monthly marketing materials only when you actively opt in through our marketing invitation, contact form, or Digital Marketing Assessment Tool. We record the email address, consent status, consent wording, source page, and submission time so we can respect and demonstrate your preference.

You can withdraw your consent at any time. Contact us using the email address below and ask to be removed from marketing communications. Withdrawing marketing consent does not affect our ability to respond to an enquiry you submitted.

Our website may contain links to third-party websites. This Privacy Policy applies only to the Planet Reach Media website. We are not responsible for the privacy practices of other sites, and we encourage you to review their policies before sharing personal data.

While no internet transmission can be guaranteed to be 100% secure, we take appropriate measures to protect your personal data against unauthorised access, loss, or misuse.

Website form submissions are stored in a server-side data file with direct web access restricted. Access is limited to authorised Planet Reach Media personnel through the hosting account. We retain personal information only for as long as reasonably necessary for the purposes described in this policy, legal obligations, dispute resolution, or until a valid deletion or marketing opt-out request is completed.

When you submit a contact form or complete our digital marketing assessment, we store the information you provide in a secure customer database so we can respond to your request, provide your results, maintain an accurate record of the interaction, and improve our services. This may include your name, email address, phone number, organization, enquiry details, assessment answers, scores, recommendations, consent status, source page, and limited technical security data.

Submitting an enquiry or assessment does not automatically subscribe you to promotional marketing. We only mark a record as eligible for remarketing when you actively select the separate marketing opt-in. We record the wording and time of that consent. You may withdraw marketing consent at any time by contacting us.

We may use service providers, including our website host, database provider, email provider, analytics services, and advertising platforms, to process data on our behalf. We apply reasonable access controls and retain personal data only for as long as needed for the stated purpose, legal obligations, security, or legitimate business records.

We strive to keep your personal data accurate and up to date. If you notice an inaccuracy, please let us know by contacting us using the details below.

If you have questions about this Privacy Policy or wish to request information about your personal data, contact us at: